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Article 1 - Validity and acceptance of our Terms These conditions apply to all agreements between silatel.com and its customers, provided that the conditions or conventions do not contradict.
Our general conditions of sale and delivery, and our conditions, were deemed to be accepted by our client, even if they would be in contradiction with its own general or specific conditions of purchase. The latter do we engage that if we have accepted in writing by words. Our agreement may in no case be inferred from the fact that we accept the convention without contest the terms that refer to general or specific conditions or other provisions of our client.
The servants, employees, spouse or other family members and represent the client are supposed to have the mandate to engage with us.
Article 2 - Prices
2.1 - The prices of our products are indicated in euros, excluding taxes and excluding costs of participation in treatment and delivery.
2.2 - silatel.com reserves the right to change prices at any time but the products will be invoiced on the basis of the rates in effect at the time of order entry.
2.3 - All products remain the property of silatel.com until full payment of the price per silatel.com. Article 3 - Order * Internet: www.silatel.com.
* By telephone:
- UK: +44 (0)20 33842274
- FR: +33 (0)2 30050149
- BG: +359 (0)2 4918587
Contractual information is presented in English or French and will be subject to confirmation this contract no later than the time of delivery. silatel.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning payment of a previous order. Article 4 - Validation You have read and accept these Terms of Sale before placing your order. Your order is therefore acceptance of these General Terms and Conditions.
Unless proved otherwise, the data recorded by silatel.com constitutes proof of all transactions by silatel.com and its customers. Article 5 - Availability
Our product offerings and prices are valid until they are visible on the site, within the limits of available stocks. Our product offerings are proposed within the limits of available stocks. For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers.
In this framework, information on the availability of products are provided at the time of placing your order. This information directly from our suppliers, errors or changes may exceptionally exist. In the event of a product become unavailable after placing your order, we will notify you by mail or by post on receipt of the information received by suppliers. Your order will automatically be canceled and you will be refunded immediately if your account was debited.
To pay by check, in case of unavailability of all or part of the order, the refund will be done by choosing silatel.com credit on the customer's bank account or by check at the latest within thirty days commencing the payment of the sums paid by the customer.
Article 6 - Delivery
Generalities
The products are purchased on silatel.com books throughout the country accessible to our carriers. The period indicated on your order summary are usual times and correspond to the time of treatment delivery plus the delivery time.
The products are delivered to the shipping address you provided during the ordering process. When you order multiple products at the same time and that they have different delivery times, the period of delivery order is based on the longest period. silatel.com reserves however the possibility of splitting the expeditions. Only products shipped are debited. Participation in the cost of processing and delivery will be charged for one shipment. silatel.com not be held responsible for any consequences due to a delay in delivery. For products whose price is above 500 euro, Limit the maximum delivery is 30 days from the order.
In case of late delivery, an email will be sent. In this case, and as the product is shipped, you can always cancel your order.
In the event of late delivery, the product having been shipped, you can also cancel your order and request a refund of the product and return shipping fees. In this case, if you received the product after your cancellation, we will reimburse the product, a reception of it, complete and in its original condition, by us.
We also invite you to regularly monitor your order and call Customer Service for any questions or problems.
When paying by credit card or private, the timeframes shown are average delays and correspond to delivery times, plus the time of delivery.
All orders not shipped within 30 days will be canceled unless otherwise announced in the offer of sale.
When paying by check, the order will be processed only on receipt of the check. Accordingly, the time applicable in this case are those at the date of receipt of the check and may be modified from those mentioned in the days of placing the order.
Delivery Problems
You must notify the carrier and reserves silatel.com all book about the product (eg damaged package, already opened ...) within 3 days after receipt of the product. Then, depending on the cases specified in Article 13.1 below, you can enjoy the conditions of exchange and refund provided for this article. Article 7 - Payment
The settlement of purchases made:
- By credit cards: Visa, MasterCard, American Express and other credit cards.
- Or by PayPal.
- By bank check for any order greater than or equal to 120 euros and less than 500 euros.
When paying by bank check, it must be issued by a bank domiciled in European Union.
The check cashing is confirmed after reception of the check. The check will be sent to:
silatel.com
Vitosha - Aleksi Rilec 41V
1618 Sofia
Bulgaria
Article 8 - Reimbursement
Refunds of products in the cases referred to in Articles 5 and 8 will be carried out not later than 40 days after receipt of goods by us.
The refund will be done by choosing silatel.com credit on your bank account or by bank check address on behalf of the client who placed the order and a billing address.
No send-against in refunds will be accepted for whatever reason. Article 9 - Satisfied or refund
You have a period of 7 days from receipt to return the product that you should not. Shipping and return will be at your expense. Only the price of the product purchased will be refunded.
Returns are to be sent to:
silatel.com
Vitosha - Aleksi Rilec 41V
1618 Sofia
Bulgaria
This right of return will be accepted for products complete in their original condition (packaging, accessories, ...), in good condition and accompanied by a copy of the purchase invoice. Articles returned incomplete, damaged or soiled by the Customer are not accepted.
The right of return may be exercised for computer software unsealed by the customer or for those whose performance has begun, before the end of the period of 7 days previously prescribed.
Article 10 - Security
Our website has been designed in accordance with the latest security and safety standards but we also strengthen the processes of scrambling and encryption to protect as effectively as possible all the sensitive data related to orders and personal data.
Article 11 - Customer Service For information or questions, our customer service is at your disposal:
- UK: +44 (0)20 33842274
- FR: +33 (0)2 30050149
- BG: +359 (0)2 4918587
silatel.com
Vitosha - Aleksi Rilec 41V
1618 Sofia
Bulgaria
Email: info@silatel.com
Article 12 - Intellectual Property
12.1 - All texts, commentaries, books, illustrations and images reproduced on silatel.com are reserved under copyright and as intellectual property and the world. For this reason and in accordance with the provisions of the Intellectual Property Code, only the use is permitted for private use, subject to different provisions, or even more restrictive code of intellectual property. Total or partial reproduction of silatel.com site is strictly prohibited.
12.2 - Some products such as software in particular are the subject of right to use personal and specifically regulated copies, public distribution, location. You must respect the general conditions of sale of these products, and silatel.com can not be responsible for the use which might be made of the products in this framework. Article 13 - Liability
The products are in conformity with existing European legislation and standards in Bulgaria. The responsibility silatel.com can not be held liable for non-compliance with the legislation of the country where the product is shipped. It is your responsibility to check with local authorities the possibilities of importation or use of products or services you plan to order.
The photos are provided for illustration. We invite you to refer to the description of each product to know the precise characteristics, and in case of doubt or if you wish any more information feel free to contact us.
silatel.com is only responsible for its own edited content.
In case of manifest error between the characteristics of the product and its representation and / or conditions of sale, silatel.com can not be held liable.
Of course, for any questions about products, please contact our customer service.
If purchased for a professional purpose, Silatel can not be responsible for damages because of present, trading loss, loss of profit, loss of chance, damage or expense that might arise from the purchase products. We remind you that it is prudent to carry out data backup before using a new product. silatel.com can not be responsible for any loss of data, files or damage described in the previous paragraph. The total or partial inability to use the products, particularly because of equipment incompatibility, cannot give rise to any compensation or reimbursement or call into question the responsibility of silatel.com.
Article 14 - Warranty
WARRANTIES
According to your preference, you can be granted a refund or exchange of a defective product or if non correspondant to your order. If you request a refund via silatel.com, please kindly contact our customer service at
silatel.com
Vitosha - Aleksi Rilec 41V
1618 Sofia
Bulgaria
Email: info@silatel.com
Products must be returned in-store or reports in the state in which you received with all the elements (materials, packaging, instructions ...).
You have legal guarantees of conformity of goods with the contract and protection against hidden defects, in accordance with European legal framework.
The provisions of this article do not prevent you from enjoy the right of withdrawal in accordance with Article 8.
Contract Security
Products purchased on silatel.com can provide a guaranteed right. It is shown in the sheet article of the products presented on the site. In order to know the steps to follow on after-sales service for any problem or failure on a product you can contact Customer Service at the following telephone number:
- UK: +44 (0)20 33842274
- FR: +33 (0)2 30050149
- BG: +359 (0)2 4918587
silatel.com
Vitosha - Aleksi Rilec 41V
1618 Sofia
Bulgaria
Email: info@silatel.com
To qualify for the guarantee of the products, it is imperative to keep the invoice of purchase.
The contractual guarantees do not cover:
- Replacement of consumables (batteries, bulbs, fuses, aerials, portable headphones, microphones, wear of recording heads or reading ...),
- Abnormal use or non-conforming products. We invite you in this regard to consult the instructions supplied with the products,
- Failures related to accessories (power cables ...),
- Defects and their consequences due to the intervention of a repair by silatel.com agree,
- Defects and their consequences lies at the non-conforming use for the purpose for which it is intended,
- Defects and their consequences related to any external cause.
However, in any event you benefit from the provisions of the legal guarantee in particular those relating to the legal guarantee specified in article 13.1 above.
Article 15 - Applicable law - Disputes
This contract is subject to European law. The language of this contract is English or French. In case of dispute with professionals and / or traders, the courts will have jurisdiction of Bulgaria. In case of dispute, the European courts will have exclusive jurisdiction. Article 16 - Personal information
The information and data you are required to manage your order and our trade relations. They can be sent to companies that contribute to these relationships such as those responsible for the execution of orders for services and their management, execution, processing and payment. This information and data are also kept for security purposes, to meet legal and regulatory obligations and as to enable us to customize and improve the services we offer and the information we send you.
Depending on your choices made when creating or consultation of your account, you'll likely receive offers from our company, as well as companies and brands the group as indicated Fakih spc when creating your account. If you do want more, you can at any time we make a request by specifying in your account.
Our site is also designed to be particularly attentive to the needs of our customers. This is one why we use cookies. The cookie is designed to point you visit our site. Cookies are not used by silatel.com in order to improve the service for you.
Silatel subscribes to the professional code of the Federation of companies selling a distance and undertakes to respect the Charter of the profession. Article 17 - Environment
silatel.com can not be held responsible by the client of the obligations imposed under the environmental legislation of the client. The cost of this environmental legislation, including legislation on packaging, the recovery of electrical and electronic equipment and the tax on batteries, are not an element of the selling price. As part of this environmental legislation or another silatel.com reserve the right to charge the client the costs of this legislation, if they are applicable. Article 18 - Benefits for distributors and retailers
In case of special actions with the supplier silatel.com in which the customer is given a price set a condition that the customer place an order defined by a specific supplier, the customer agrees to comply with the formalities and requirements imposed in such actions and to make available to silatel.com the first application in the customer's premises, the documents supporting the above actions, during a period of 5 years.
If the customer benefits and discounts relating to purchases by volume, it undertakes to meet its commitments in the volume of purchases in a period of three months.
Failing compliance of above, the customer agrees to repay immediately silatel.com has the advantages that have been granted under this special silatel.com and is entitled to refuse any further action at this special client. If the damage is more important silatel.com reserves the right to seek damages to the customer. Article 19 - Archiving
For safety reasons, the customer agrees to retain for a period of 5 years the list of its own customers (names and addresses) as well as goods which they sold and the date of transactions. Article 20 - Export restrictions
The client undertakes to respect the legal provisions of CONTROLS issued by the United States and the legislation enacted by the European Union and its Member States in this matter. In case of export of goods outside the European Union, the customer is obliged to obtain prior written authorization from the manufacturer. In case of non-compliance with this provision, the customer shall indemnify silatel.com any damages, costs and expenses resulting therefrom. Article 21 - Solidarity
If the invoice is prepared at the request of the payer on behalf of a third party, the payer and the third party are jointly and severally liable for payment and the enforcement of obligations under general and special conditions of sale.
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